Privacy Policy
Last updated: April 10, 2026
Sroklife ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").
1 Information We Collect
1.1 Information You Provide
- Account Information: Phone number, email address, nickname, and password when you register an account.
- Profile Information: Avatar, bio, gender, and other optional profile details you choose to provide.
- Content: Posts, comments, messages, photos, videos, and other content you create or share on the Service.
- Transaction Information: Order details, shipping addresses, and payment information when you make purchases through our platform.
- Communication: Messages you send to other users through our chat feature.
1.2 Information Collected Automatically
- Device Information: Device type, operating system, unique device identifiers, browser type, and mobile network information.
- Log Data: IP address, access times, pages viewed, and the page you visited before navigating to our Service.
- Location Data: With your consent, we may collect precise or approximate location data from your device to provide location-based services.
- Usage Data: How you interact with the Service, including features used, content viewed, and actions taken.
1.3 Information from Third Parties
- Social Login: If you register or log in through Telegram or Facebook, we receive your public profile information as permitted by those services.
2 How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Service
- Create and manage your account
- Process transactions and send related information
- Send you notifications, updates, and marketing communications (with your consent)
- Personalize your experience and deliver relevant content
- Enable communication between users
- Monitor and analyze usage patterns and trends
- Detect, prevent, and address technical issues, fraud, and security concerns
- Comply with legal obligations
3 How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- With Other Users: Your profile information and public content are visible to other users of the Service.
- With Service Providers: We share information with third-party vendors who perform services on our behalf (e.g., SMS delivery, cloud hosting, analytics).
- With Merchants: When you place an order, relevant information is shared with the merchant to fulfill your order.
- For Legal Reasons: We may disclose information if required by law, regulation, legal process, or governmental request.
- Business Transfers: In connection with any merger, acquisition, or sale of assets, your information may be transferred.
4 Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit (HTTPS/TLS)
- Secure password hashing
- Regular security assessments
- Access controls and authentication
However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
5 Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with the Service. You may request deletion of your account and associated data at any time. Some information may be retained for legitimate business purposes or legal compliance even after account deletion.
6 Your Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information.
- Withdrawal of Consent: Withdraw consent for data processing at any time.
- Data Portability: Request transfer of your data in a structured, commonly used format.
To exercise these rights, please contact us using the information provided below.
7 Children's Privacy
The Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information promptly. If you believe a child under 13 has provided us with personal information, please contact us immediately.
8 Third-Party Services
The Service may contain links to third-party websites or services, including:
- Telegram integration for notifications and mini apps
- Facebook for social login
- Payment processors for transactions
We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.
9 Cookies and Tracking
We use cookies and similar tracking technologies to:
- Maintain your session and remember your preferences
- Understand how you use the Service
- Improve the Service based on usage patterns
You can control cookie settings through your browser preferences.
10 International Data Transfers
Your information may be transferred to and processed in countries other than Cambodia. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
11 Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.
12 Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: